United Way Australia believes all individuals and families should have the opportunity to reach their full potential. And since everyone has a role to play in removing barriers and making this a reality, at United Way our mission is to mobilise individuals, business and government so that together we can help address society’s most pressing needs.

This role will provide comprehensive high quality customer service to a wide range of stakeholders – Community groups, parents, donors, volunteers and more.

You will have outstanding customer service and communication skills and an ability work independently to find practical solutions to customer service queries.

You will be responsible for undertaking the following tasks:

Providing excellent customer service to parents, supporters, community groups and others
Liaison with and support Dolly Parton’s Imagination Library community groups
Data entry and maintenance
Conducting baseline and follow up surveys with parents
Assisting with stakeholder communications including bulk emails and information packs.
Office administration functions such as collection of mail and answering phones.

To be considered for this role you will possess the following:

Previous experience customer service and an ability to manage difficult conversations.
Donor related exposure and/or experience is highly desirable
Excellent written and verbal communication skills
Proficient in using Microsoft Office Word, Excel and Outlook
Strong attention to detail and be self-motivated with the ability to multitask
Exceptional organisational skills
Excellent relationship management skills

How to apply

Please send through a covering letter addressing the key selection criteria (no more than 3 pages) and CV to recruitment@unitedway.com.au by 24th August. Please include the job title in the subject

For more information email recruitment@unitedway.com.au or call Kim on 039650 5900.