About the role:
Reporting to the Office Manager, you will be part of our scheduling team and play a large part in coordinating our technicians ensuring client requirements are met and all new and outstanding service requests are followed up effectively and efficiently.
The role suits a well organised person who can think ahead and is able to maintain focus under pressure. This is a very challenging and busy role.
This role will suit a person with flexibility in availability.
Responsibilities and duties:
Schedule jobs for technicians in the field
Liaise effectively with technicians in the field
Daily coordination of service calls, processing orders, data entry
Coordinate preventative maintenance jobs for clients
Liaise effectively with customers and manufacturers regarding status progress and updates
Planning, co-ordinating and monitoring new work and work in progress to its completion
Taking delivery, labelling and allocating spare parts
Provide excellent customer service
Undertake other office admin tasks as required by the Office Manager
In this role you must:
At least 5 years’ experience in an office environment
Have experience within a demanding and fast paced service industry
Have experience in scheduling jobs for service technicians
Be highly organised
Confident and friendly telephone manner
Excellent communication skills both verbally and written
Have strong customer service skills
Have good problem solving skills
Have good MS Office skills in Word and Excel
Ability to work in a team environment.
Ability to be flexible with working hours
IMMEDIATE START
Please forward your resume together with covering letter to nat@allairservices.com.au
Only those short listed for interview will be contacted.
Closing date – 11 Dec 2015
T +61 8 9303 9881
E tom@allairservices.com.au