Your role
The Senior Customer Service Officer will provide crucial high level support to the Community Service Centre with responsibility for various key administrative functions.
What you’ll do
As part of the support team your core accountabilities will include reception, mailbox and invoice management, minute taking, liaising with various stakeholders and working across a number of databases and systems.
Download the role description to find out more.
What we’re looking for
You are highly motivated, have the ability to work independently. Your flexible approach, ability to plan and prioritise and understand systems will set you apart from the rest. As an effective communicator and relationship builder, solving problems and working collaboratively will come naturally to you. Demonstrated experience in administration coordination is essential, including financial invoice processing and carer allowances coordination. This role requires the ability to use multiple systems, attention to detail and integrity of client related data. Ability to use Word and Excel is a must.
You must also hold a valid driver’s license and a Working with Children Check clearance number before starting in the role.
What we offer
Competitive salary
Professional development and internal career progression
Generous salary packaging options & fringe benefits
Opportunity to make a positive contribution
Flexible working arrangements
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Wednesday 8 February 2023 at 11:59pm AEST.
Got a question?
If you’ve got a question about applying or require an adjustment in the recruitment process, please, call Ghislaine Abel on 02 9765 3313 or via Ghislaine.Abel@facs.nsw.gov.au.
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Deborah Hammond at deborah.hammond@facs.nsw.gov.au or 0408 925 158.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.