Key Responsibilities
Contribute to the successful implementation of the Strategic Plan within the team.
Lead the design and delivery on an end-to-end product roadmap and go-to-market strategy for of our new eCommerce and Customer Loyalty platforms for our Retail business.
Bring together Retail, Logistics, Marketing, Brand and Technology teams and resources to align on prioritisation and feature development that reflect business priorities.
Ensure the roadmap is executed on time and customer experiences are simple and seamless.
Figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
Leverage customer data from point-of-sale, financial, website and research sources to form actionable insights which to inform decision-making and task prioritisation.
Define, monitor and measure key customer, digital and efficiency metrics and KPIs to allow for continuous optimisation of our customer experiences.
Communicate product vision to management and various stakeholders.
Use metrics, longer-term trends and competitor insights to inform the delivery of optimal experiences and designs.
Work with agencies, engineers, designers, marketers and other stakeholders to achieve our vision, drive great customer outcomes and ensure our solutions.
You will also have the opportunity to own various other digital projects and initiatives that support audience engagement and revenue growth.
Develop an effective and efficient operating model that maintains high standards of experience design, delivery, governance and compliance.
Successful Candidate
You will have proven experience within a similar position and passionate about creating products that are truly special for customers and have experience working in an agile environment. You are characterised by the energy and passion you bring to delivering high performing products.
Specifically, you be attributed with the below skills and experience:
Minimum 5+ years relevant work experience in eCommerce, Customer Loyalty or working in Digital Product management with a strong knowledge of Product principles.
Experience working within a large and complex organisation.
Confident communicator that can work across multiple mediums, with both technical and non-technical audiences. Should be able to manage difficult conversations and be able to challenge others.
A good understanding of UX Design, Analytics, Optimisation and Content Management.
Knowledge of Digital Tech Stacks such as Shopify, Microsoft Dynamics 365, Umbraco, Atlassian and other products.
Experience working in a membership-based organisation to support and empower members and volunteers is advantageous
Experience in marketing and communications management for not for profit, disability, or health organisations is advantageous.
What’s on Offer
Rare opportunity to make a difference in a purpose-led organisation
Hybrid way of working – work/life flexibility options
Not-for-profit salary packaging tax free benefits
How to Apply
To apply please use the Apply Now link or for a confidential conversation please contact Michael Barry on mbarry@sharpandcarter.com.au