This strategically important new role reports directly to the IT & Digital Systems Manager and is based at our National Head Office in Hawthorn East, Melbourne.
Vitality Brands Worldwide is a privately owned Australian company dedicated to developing good-for-you ‘wellness’ products that help people feel healthier and happier, thereby influencing their lives in a positive way.
Our company continues to enjoy strong domestic and international expansion due to strategic investments in innovative product development, sales and marketing support and channel expansion.
Our portfolio of brands competes successfully in the sun care, natural skin care, cosmetics and healthy snacks categories.
Our brands can be found in a wide range of retail channels including chain and independent supermarkets, pharmacies, department stores, convenience and health stores and through a strengthening on-line presence.
Our company is committed to driving efficiency through effective selection and implementation of technology based business systems including EDI, FTP and web to ERP & WMS systems.
With the growing number of projects underway, we are seeking an experienced IT Support Officer to successfully co-ordinate IT Frontline Support requirements as well as assisting the IT & Digital Systems Manager with various IT Operational and IT Project activities. This is an evolving role within a supportive team environment. Our company will provide the IT Support Officer with required training for personal development and regular up-to-date knowledge in order to be successful in this role.
Applicants will need to demonstrate the following qualities relevant to the role:
IT Frontline Support
Attending to help desk requests, including support request fulfillment and communicating request status back to business users in timely manner.
Troubleshoot system issues, co-ordinate problem resolution with external specialist(s) as required, monitor and ensure adequate solution is delivered to address system problem.
Co-ordinate implementation of minor system change / enhancement requests with external providers and ensure changes are documented, tested and deployed in timely manner.
IT Operational Support
Maintain up-to-date and accurate records keeping for IT operational purpose.
Liaise with external specialists to perform scheduled system health check and reporting as needed.
Liaise with vendors for quotation of required IT equipment and obtain appropriate authorization to proceed with procurement.
IT Project Support
Participate in technology projects and attend to assigned tasks, including requirement gathering, analysis and documentation, testing and post go-live support.
Required Skills, Qualifications & Competencies
2+ years of IT support experience in medium to large commercial organizations.
Experience with supporting Windows workstations, iPad, mobile devices and multifunction printers.
Knowledge and experience with TCP/IP network protocol, DHCP, Active Directory and Microsoft Exchange.
Knowledge and experience with ERP, CRM, BI, EDI and web technologies (e-Commerce and content management systems) are highly advantages.
Bachelor degree in Information Technology.
Further, there will be a high expectation that the successful candidate believes in and lives the company Values and is commitment to a healthy lifestyle.
To register your interest in this position, please send your resume by emailing us directly to: recruitment@vitalitybrands.com quoting reference: VBW – IT Support Officer