About the role
As Guest Service Officer you will play a vital role in our organisation.
You will be first point of contact for our International and Domestic guests. If your focus is to always put our guests first, then this role will interest you.
The main tasks include serving guests face-to-face and over the phone by
Welcoming them,
Entering rental agreements and explaining terms and conditions,
Demonstrating functions of our motorhomes and campervans,
Selling liability reduction options and ancillary products and services, e.g. GPS devices, picnic equipment etc.
Responding to questions,
Resolving guest relations issues and
Collecting revenue.
We don’t just sell Motorhome Holidays, we sell an experience!
The position is based at our Perth Branch in High Wycombe and is a permanent full time role with approximately 38 hours (plus some reasonable overtime). The position requires weekend work as per roster.
Skills and Experiences
We are looking for a well-organised and team-focused individual with high energy levels and a passion for guest service, who can communicate well with people from all walks of life and various cultural backgrounds.
To be successful in this role, you should possess the following traits, skills and experiences:
Previous guest service experience,
A strong track-record of achieving sales targets,
Experience in effective complaint handling and conflict resolution,
Good time and self-management,
Effective communication skills, verbal and written,
Sound computer skills,
Calm composure when under pressure,
Friendly, positive attitude.
A second language, such as German, Dutch, French or Mandarin, will be highly regarded.
An open driver’s license and immaculate driving record is essential.
Culture and Benefits
We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy.
If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now by emailing your resume and cover letter to employment@apollocamper.com.